Returns & Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

Only partial refunds may be granted in the following situations:

  • Books with obvious signs of use
  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Items not in original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email confirming receipt of the returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

  1. Check your bank account again.
  2. Contact your credit card company, as processing may take some time.
  3. Contact your bank, as there is often a processing period before refunds are posted.

If you have done all of the above and still have not received your refund, please contact us at info@serman.rent.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@serman.rent.

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, please send it to: SERMAN ILLES, S.L.
Joan Crespí 13C
07014 Palma, Illes Balears
Spain

  • Return shipping costs are the responsibility of the customer.
  • Shipping costs are non-refundable.
  • If a refund is granted, return shipping costs may be deducted from the refund amount.
  • Delivery times for exchanged products may vary depending on location.
  • For high-value items, we recommend using a tracked shipping service or shipping insurance.
  • We cannot guarantee receipt of returned items.

Need Help?

For questions regarding refunds and returns, contact us at info@serman.rent.

1. Data Controller

  • Company: SERMAN ILLES, S.L.
  • Commercial Name: Serman Rent
  • CIF: B57781452
  • Registered Address: Av. Gaspar de Bennazar, 58, 07004 Palma, Illes Balears, Spain
  • Sales Office: Joan Crespí 13C, 07014 Palma, Illes Balears, Spain
  • Email: info@serman.rent
  • Telephone: +34 602 56 18 95

2. Personal Data We Collect

We may collect the following information:

  • Full name
  • Email address
  • Telephone number
  • Residential address
  • Driver’s licence information
  • Passport or ID information
  • Booking and rental details
  • Payment and billing information
  • Communications sent through our website

3. Purpose of Processing

  • Managing vehicle reservations and rentals
  • Customer support and communication
  • Identity verification
  • Contract administration
  • Invoice issuance
  • Legal and regulatory compliance
  • Fraud prevention
  • Marketing communications where consent has been provided

4. Legal Basis for Processing

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • User consent

5. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

6. Data Sharing

Personal information may be shared with:

  • Insurance providers
  • Payment processors
  • Legal and regulatory authorities
  • Technology service providers
  • Government authorities where legally required

No personal data will be sold to third parties.

7. User Rights

Users have the right to:

  • Access their personal data
  • Rectify inaccurate information
  • Request deletion of their data
  • Restrict processing
  • Object to processing
  • Request data portability

Requests may be submitted to: info@serman.rent

Users also have the right to lodge a complaint with the relevant supervisory authority.

8. Data Security

Serman Rent implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.