1. Website Owner Information
In accordance with applicable Spanish and European regulations regarding information society services and electronic commerce, users are informed that this website is owned and operated by:
SERMAN ILLES, S.L.
Commercial Name: Serman Rent
CIF: B57781452
Registered Address: Av. Gaspar de Bennazar, 58, 07004 Palma, Illes Balears, Spain
Sales Office / Customer Service Point: Joan Crespí 13C, 07014 Palma, Illes Balears, Spain
Official Registration Number: CR/365
Telephone: +34 602 56 18 95
Email: info@serman.rent
Website: www.serman.rent
Throughout this document, “Serman Rent”, “SERMAN ILLES, S.L.” or “the Company” shall refer to the website owner.
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2. Purpose of the Website
The purpose of this website is to provide information regarding vehicle rental services offered by Serman Rent, facilitate customer inquiries, quotations, reservations, and provide support to existing and prospective clients.
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3. Acceptance of Terms
Accessing and using this website implies full acceptance of this Legal Notice and all related policies and conditions.
Users agree to use the website lawfully, responsibly, and in compliance with applicable legislation.
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4. User Obligations
Users undertake not to:
• Use the website for unlawful purposes.
• Introduce viruses, malware, or harmful software.
• Attempt unauthorized access to restricted areas.
• Damage, disable, or impair website functionality.
• Use website content for commercial purposes without authorization.
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5. Intellectual Property Rights
All content displayed on this website, including but not limited to:
• Logos
• Trademarks
• Trade names
• Texts
• Images
• Videos
• Graphics
• Software
• Website design
is the exclusive property of SERMAN ILLES, S.L. or its licensors and is protected by applicable intellectual and industrial property laws.
Any reproduction, distribution, modification, public communication, or commercial use without prior written authorization is strictly prohibited.
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6. Disclaimer of Liability
Serman Rent makes reasonable efforts to ensure the accuracy and availability of the information contained on this website.
However, the Company shall not be liable for:
• Temporary interruptions of service.
• Technical failures beyond its control.
• Errors or omissions in website content.
• Damages arising from unauthorized access by third parties.
• The content of external websites linked from this site.
Users access and use the website at their own risk.
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7. External Links
This website may contain links to third-party websites for informational purposes.
Serman Rent assumes no responsibility for the content, privacy practices, services, or availability of such external websites.
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8. Data Protection
Personal data collected through this website shall be processed in accordance with the Company’s Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018.
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9. Applicable Law and Jurisdiction
This Legal Notice shall be governed by Spanish law.
Any dispute arising from the use of this website shall be submitted to the Courts and Tribunals of Palma de Mallorca, Spain, unless otherwise required by mandatory consumer protection legislation.
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GENERAL RENTAL TERMS AND CONDITIONS
1. Driver Requirements
To rent a vehicle from Serman Rent, the renter must:
• Be at least 21 years old.
• Hold a valid driving licence.
• Have held the licence for a minimum of one year.
• Present valid identification upon vehicle collection.
Certain vehicle categories may require a higher minimum age.
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2. Reservations
Reservations are subject to vehicle availability and confirmation by Serman Rent.
The Company reserves the right to refuse any booking that does not meet its requirements.
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3. Payment
Payment must be made prior to vehicle collection unless otherwise agreed in writing.
Accepted payment methods will be indicated during the booking process.
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4. Security Deposit
A refundable security deposit may be required.
The deposit may be retained wholly or partially to cover:
• Vehicle damage
• Missing equipment
• Traffic fines
• Fuel shortages
• Breaches of contract
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5. Use of Vehicle
The renter shall not:
• Drive under the influence of alcohol or drugs.
• Participate in races or competitions.
• Use the vehicle for illegal purposes.
• Transport hazardous materials.
• Sub-rent or transfer the vehicle to unauthorized drivers.
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6. Insurance
Vehicles are provided with the insurance coverage specified in the rental agreement.
Additional coverage options may be offered at the time of booking.
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7. Accidents and Damage
Any accident, theft, damage, or mechanical issue must be reported immediately to Serman Rent and the relevant authorities where required.
Failure to report incidents may result in liability for all related costs.
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8. Fuel Policy
Vehicles must be returned with the same fuel level as provided at collection unless otherwise specified in the rental agreement.
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9. Traffic Fines and Penalties
The renter is fully responsible for all traffic violations, parking fines, toll charges, and related administrative fees incurred during the rental period.
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10. Vehicle Return
Vehicles must be returned at the agreed location, date, and time.
Late returns may result in additional charges.
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11. Cancellation Policy
Cancellation and refund conditions shall be communicated during the reservation process and may vary depending on the selected rate.
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12. Applicable Law
All rental agreements shall be governed by Spanish law.
Any disputes arising from vehicle rentals shall be submitted to the competent Courts of Palma de Mallorca, Spain, except where consumer protection legislation provides otherwise.
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Last Updated: June 2026
Website: www.serman.rent
Trading Name: Serman Rent
Legal Entity: SERMAN ILLES, S.L.
Official Registration Number: CR/365
In accordance with applicable consumer protection regulations, customers may submit complaints, claims, or requests for information directly to Serman Rent using the contact details provided on this website.
Customers may also access the official complaint and claims procedure of the Consell de Mallorca through the following link:
Serman Rent undertakes to cooperate with the competent authorities and to process customer complaints in accordance with applicable legislation.
